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Our web maintenance process
Active Monitoring
Use of observability tools to detect downtime or service degradation before your users do.
Triage and Response
Immediate incident triage based on criticality (SLA) and allocation of specialized resources.
Resolution and Testing
Bug fixing and execution of automated regression tests to ensure stability.
Secure Deployment
Deployment of patches and improvements via secure pipelines with zero downtime.
Your website always updated, secure and online
Most agencies just update plugins. Here your website is maintained by cybersecurity engineers: every patch, backup and alert designed so a glitch never becomes a breach — or a sleepless night.
Key Benefits
Security patches applied before they are exploited.
Verified backups: restoration tested, not promised.
Your site always online and secure.
Essential maintenance
Basic
Includes:
- Monthly CMS / dependencies / plugin security updates
- Weekly automated backups
- Basic uptime monitoring
- Minor content updates
- Email support — response within 48h
Advanced maintenance
Pro
Includes:
- Weekly updates
- 24/7 monitoring with instant SMS/email alerts
- Urgent security patches
- Daily automated backups (30-day retention)
- Content & functionality edits
- Priority support — response within 8h
- Monthly status + security report
Enterprise support
Custom
Includes:
- Guaranteed SLA: < 4h response for critical incidents
- Dedicated support engineer
- Quarterly security vulnerability review
- Full infrastructure management
- Daily backups with 90-day retention + offsite copy
- Content & feature edits as agreed in contract
- Monthly executive report with KPIs + 99.9% uptime SLA
Extra features — Any modifications or development work that goes beyond the standard scope of each plan (new sections, integrations, design changes, etc.) is quoted separately. This applies to the Basic and Pro plans. The Custom plan includes a scope agreed in the contract.
Frequently Asked
Questions
about Maintenance.
It includes everything necessary for the web not to go down: server monitoring, daily backups, plugin/CMS/framework updates and technical support for incidents.
Yes, we work with defined SLAs (Service Level Agreements). For critical incidents that block the business, our response time is less than 1 hour.
Yes, we can take over the maintenance of old or legacy projects, after an initial technical audit to assess their status and risks.
We have a ticket system for ordinary management and a direct phone/Slack channel for emergencies, ensuring that you always talk to a human.